Privacy Policy

1. Introduction

K360 ERP ("K360", "we", "us", or "our") provides a business management platform covering customer management, supplier management, purchasing, sales & POS, invoicing, credit notes, inventory control and staff attendance tracking (the "Service"). This Privacy Policy explains how we collect, use, disclose and safeguard information when you or your organization use the Service or visit k360.iandunetworks.com.

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.

2. Information We Collect

2.1 Information you provide

Account information: name, work email, phone number, company name and billing details.
Business data you upload or enter into K360, such as customer, supplier, inventory, invoicing and attendance records.
Communications you send us, including support requests and demo enquiries.

2.2 Information collected automatically

Usage data: pages visited, features used, timestamps, and interaction logs within the platform.
Device and log data: IP address, browser type, operating system, and referring URLs.
Cookies and similar tracking technologies (see Cookies).

3. How We Use Information

To provide, operate, maintain and improve the Service, including real-time sync across your branches and modules.
To process transactions, manage subscriptions and send billing communications.
To provide customer support, onboarding and data migration assistance.
To send product updates, security alerts and administrative messages.
To detect, prevent and address fraud, abuse, security incidents and technical issues.
To comply with legal obligations and enforce our Terms of Service.

We do not sell your personal information. We may share information with:

Service providers who process data on our behalf, such as cloud hosting, payment processing and customer support tooling, under contractual confidentiality obligations.
Your organization's authorized users, as controlled by the roles and permissions your administrators configure within K360.
Legal and compliance purposes, where required to comply with applicable law, regulation, legal process or governmental request.
Business transfers, in connection with a merger, acquisition or sale of assets, subject to standard confidentiality terms.

5. Data Retention

We retain account and business data for as long as your subscription is active or as needed to provide the Service. After account termination, data is retained for a limited period to allow for reactivation, backups and legal/compliance requirements, after which it is deleted or anonymized in accordance with our data retention schedule.

6. Security

K360 uses industry-standard safeguards including encryption in transit and at rest, role-based access controls, and audit trails to protect your data. No method of transmission or storage is 100% secure, and we encourage you to use strong, unique credentials and enable any available multi-factor authentication.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, export or delete your personal information, or to object to or restrict certain processing. To exercise these rights, contact us at hello@k360erp.com. If your organization is the data controller for information processed through K360, please contact your organization's administrator directly.

8. Cookies

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the Service and website are used. You can control cookies through your browser settings; disabling certain cookies may affect Service functionality.

9. Children's Privacy

The Service is intended for business use by adults and is not directed to individuals under 18. We do not knowingly collect personal information from children.

10. International Transfers

Your information may be processed and stored in countries other than your own. Where required, we implement appropriate safeguards, such as standard contractual clauses, for cross-border data transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via the Service or by email, and the "Last updated" date above will be revised accordingly. Continued use of the Service after changes take effect constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

K360 ERP
Email: hello@k360erp.com
Phone: +1 (800) 360-2025